Returns & Refund Policy

At GK Milan, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms below.

Returns

Our return policy is valid for 14 days from the date you receive your order. If 14 days have passed since delivery, we may not be able to offer a return or exchange.

To be eligible for a return:

• The item must be unused and in the same condition in which you received it.
• All original tags must remain attached.
• The product must be returned in its original packaging.
• You must provide your order confirmation, receipt, or other valid proof of purchase.

Products that have been used, damaged after delivery, altered, or returned without their original tags or packaging may not be eligible for a refund.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other applicable reasons. These may include:

• Gift cards
• Personal-care or hygiene products
• Items specifically identified as non-returnable on the product page
• Products that have been customized or personalized
• Products damaged or altered after delivery

If you are unsure whether your item qualifies for a return, please contact us before shipping it back.

How to Request a Return

Please contact GK Milan Customer Support before sending any product back.

Include:

• Order number
• Customer name
• Product name
• Reason for return
• Photographs of the product, where applicable
• Any other information requested by our support team

Do not send products to the manufacturer or to an address obtained from a third party. Our support team will provide the appropriate return instructions and return address after your request has been reviewed and approved.

Email: [Add GK Milan customer support email]

Refunds

Once we receive your returned product, it will be inspected to determine whether it meets our return requirements.

After inspection, we will notify you by email whether your refund has been approved or rejected.

If approved, the refund will be issued to your original payment method. The time required for the refund to appear in your account depends on your bank, card issuer, payment provider, or other financial institution.

Late or Missing Refunds

If you have been approved for a refund but have not received it:

1. Check your bank or payment account again.
2. Contact your card issuer or payment provider.
3. Contact your bank, as additional processing time may be required.
4. If you still have not received your refund, contact GK Milan Customer Support.

Email: info@gkmilan.com

Sale & Discounted Items

Unless otherwise stated on the product page or at checkout, products purchased during a sale or promotional offer may be subject to different return conditions.

Any specific return restrictions applicable to discounted products will be clearly communicated at the time of purchase.

Exchanges

If you receive a product that is defective, damaged, incorrect, or different from what you ordered, please contact us as soon as possible.

After reviewing your request, we may offer a replacement, exchange, refund, or another appropriate resolution depending on the circumstances and product availability.

Please do not send the product back before receiving return instructions from GK Milan.

Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product, please contact us promptly after delivery.

We recommend providing:

• Your order number
• Photos of the product
• Photos of the packaging
• A description of the issue

This information helps us investigate the issue and provide an appropriate solution.

Gifts

If a product was purchased as a gift and shipped directly to you, the available refund or exchange process will depend on the original order and payment method.

Where applicable, we may issue the refund to the original purchaser or provide another available resolution.

Return Shipping

Unless the return is due to a defective, damaged, incorrect, or incorrectly supplied product, the customer may be responsible for the cost of returning the product.

Original shipping charges may not be refundable where permitted by applicable law.

If a return is approved, GK Milan will provide instructions regarding the appropriate shipping method and return address.

We recommend using a trackable shipping service for higher-value returns. GK Milan cannot be responsible for products that are lost during return shipping when the customer is responsible for arranging the return.

Processing Times

Return and refund processing times may vary depending on:

• The time required to receive the returned product
• Product inspection
• Payment provider processing
• Bank or card issuer processing times
• Shipping location

We will communicate relevant updates regarding your return or refund where appropriate.

Contact GK Milan

If you have questions about returns, refunds, or exchanges, please contact us:

GK Milan
Website: gkmilan.com
Email: support@gkmilan.com
Phone: +1 (415) 370-5462
Address: [ 1159 Sonora Court, #304
Sunnyvale, CA 94086 ]